Hubby is stuck in MA

I was going to, but I've been advised to wait until they follow through with paying the dealer for this. We just want the truck back asap. I've tried talking to them, and the manager is very rude.

 

My plan is to send them a invoice with the tow bill, any expenses like plane tickets to get him home and back to truck, gas, this rental fee etc. I want to give them an opportunity to show what their customers mean to them when something like this happens. I'm not out to destroy them, but I want to feel like our 7 weeks with out truck, 13,000 repair bill and this issue caused from their work means something to them.

 

We did. They wont help with any of the expenses that's resulted from this. They said their insurance doesn't cover it. I will invoice them and give them an opportunity to make this right. Maybe I'm reaching too far, but I would help my customer if my tech caused sort of loss. Especially 13,000 later, 7 weeks, and only 2000 into a trip. Maybe the tech wasnt qualified enough, we just dont know. But I will def leave reviews and go from there.

 

No it wasn't. I was just letting you know that this was the DOT inspection and the shop had to do the repairs to get our certificate.

 

Wow that's terrible. Im going to send an invoice once this is over. Hoping they can get the parts soon. When they replaced the housing, tech didn't torque the 3 bolts. They ended up hitting the gears and broke in pieces. One shot out, which was the cause of that hole in the photo i shared. All of the gears are destroyed an the new housing. I think the shop is paying out of pocket because they don't want to file a claim. Napa warrantee is covering the housing. But they're refusing to pay any of our expenses. Actually the manager told my spouse that he doesn't go asking for money if one of their service trucks break. Which really shows their true colors because I'm sure they wouldn't have a tech screw it up so bad causing them to loose a truck! We still don't know 100 percent if the truck has a cracked block. They're still pulling it apart. But ill invoice them and give them 30 days, then move to the next step. Might have to file a small claims.