Issue with my company, will this count as a service failure?

If I were you my main concern would be that the terminal manager claimed he couldn't do anything about the shop foreman.

 

Yeah that sounds like a service failure to me... not sure that it will stop you from getting another job though. I wouldn’t want to sleep in a dirty loaner either, but you could have agreed to take the loaner if they put you in a hotel or something.

Regardless, it sounds like this company (or at least this terminal) has some issues and it’s time to move on.

 

Our company is the same way. The terminal manager might be able to do something about the shop, but it would take going up the management tree several levels to do it. Heck I'm not even sure by the time it gets high enough said manager is even in the same state as us.

 

I could believe it too except the OP specified mega carrier. That makes it harder for me to believe.

 

Service failure? What the heck is that? They hold it over you if their truck is junk and can't do the job?

News flash....it's called #### happens!!

 

So I guess the choice you had was paying a night in a hotel and an Uber yourself, or take a service failure that’ll follow you around for years?

 

It’ll never get any better.
Go to Schneider, one thing there is safety, when I pulled otr tankers, you got 6 days a month off, I’d come in every 3 weeks and tell them whatever was wrong with truck, they’d ask in shop when you were leaving out, and it’d be fixed before you return to work.
No swapping trucks for a loaner, I never had an on the road breakdown, if you get a bad truck there, it’s from a driver not reporting what needs to be fixed to the shop.