mercer transportation

It's at its most basic, a load THEY
have to call to see if it's still available before it can be dispatched.

The reality is no one has many customers exclusive anymore, many 3 pl and customers simply fax lists every morning to a multitude of companies . So when you get accepted on a cbd load,. Don't wait forever for dispatch, be proactive and check status, call agent . If it goes to long , ask to come off it, cause you are in limbo at that point.

 

The point is, he shouldn't have to make that decision at the customer! Making a phone call isn't going to correct the fact that the load was posted at 44K, I don't know what part of that is so hard for you to understand!! Surely as a "Mentor" you're not advocating that he should tell their customer to unload his truck, sounds good on TTR, but I bet you wouldn't do it for $150! If he did decide to do that, what about the fuel he used getting there, what about his time, what about finding another load, what about the loads he missed, and how about that po'ed customer?

 

What has a mentor got to do with anything? First and foremost I am a contractor like everyone else, and I offer my opinion like everyone else , just like you do, correct?

As I stated in another post and as everyone should know if they been doing this for at least a week,. Rarely are loads listed at amounts like 40,000 , 42,000 , 30,000 , etc ever that amount. So what I am saying is simply this, when the load stated it paid by weight , there should have been a call when it was determined to load put him overgross and there should have been a call when the bundle taken off lowered the weight to a good bit under 40, 000.

At that point and not quite some time later, he would have been aware of the fact that the load would be less, and then it would have been his decision as to what course of action to take!

The comment I posted was as to when phone calls should have been made.

Then it would be his decision to make, but he would have at least had a choice,. Which would have been to haul it as a lesser rate or have them possibly unload it.

In reality after having driven there , spent fuel to do so , etc. No many would have chosen not to haul it over 150 bucks. And then making the agent ticked or a customer mad.

But the point I made and you know full well what my point was, the phone calls should have been made at those moments when it had stated in advance the load paid by weight.

And resulting from that would be to haul it for less or not haul it, what would be the other options???? Then as it was when he took the load to begin with, it would be his decision. HE could have the choice on what to do, HE would have the choice on whether to make someone mad.


There's something to be learned here , and that is to communicate when anything is different, if in any doubt call,
So I ask with these as the only options , what in Jesus does being a mentor have to do with anything??

I gave my opinion as a contractor , not as a mentor. I didn't give up being a contractor when I was asked to be a mentor.

Let me ask you this , how many phone calls have you taken since the email came out from people wanting to know more info? How many people on here have you sent your phone number to so they can call anytime , and that goes for here and many others pages? When the last time you drove 100 miles out of the way to help someone who was having trouble understanding the load board?(the old one).

But I like doing it , it makes the days go faster and I have made some lasting friends from here, most who don't come here anymore.

So if being a mentor is my biggest crime , I am guilty. In case you haven't figured it out, I don't fit in the same mild as most mentors

 

If I remember correctly, with a lot of CHI freight, it might be 10 at night before they pull you in a door. Kind of late for a phone call. That's not just CHI, that's most every agent.

The lesson to learn from the situation @Highway Sailor found himself in, is: when loading for a "new to you" shipper, call the agent and ask lots and lots and lots of questions.

Some times it's a simple mistake that information did not get passed on. Other times the agent would just as soon leave you in the dark and get the load hauled.

If you don't know the shipper, ask questions. But remember, a bad shipper in your eyes may be another Mercer hands favorite place to load.

Edit: I don't know what I did to my computer to make it type like this, this sucks

 

All that typing and you still missed it!

 

I think he nailed it

 

Nope didn't miss it all, that decision cant always be made at customer , because customer doesn't always give correct info and it isn't apparent untill arrival. In a perfect world that would be nice, but the freight business never has and never will be a perfect world.

Contrary to popular belief agents aren't always at fault for things like this

 

I would bet a steak dinner this was a CHI load of beams in northern indiana

 

On my last load, I showed up at the shipper and they wanted to load an extra stop on my trailer because they didn't have much weight left to go to the original customer. I said it's ok with me but not without the agents approval. I called the agent, he called the shipper and they agreed to put it on for more money and a drop charge.

It all works out when you make the phone call and get everyone on the same page. BTW, not sure I would have taken the load without this being worked out.

 

I spent 6 hours trying to get unloaded today. Now I'm loaded up again (full tarp of sharp product so another 3 hours aftet padding and tarping) and trying to figure out how to make 650ish miles by tomorrow.