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Need some advise

Discussion in 'Ask An Owner Operator' started by Hurst, Nov 9, 2015.

Page 1 of 3
  1. Nov 9, 2015 #1
    Hurst

    Hurst Registered Member

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    Tampa, Fl
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    Against my better judgement I got a PM service done at Petro. Usually will go anywhere except T/A or Petro.

    Anyway.. next day I stop for the night, 10 mi from my delivery the next morning. Next morning comes and my truck starts.. then shuts off. Would not restart.

    My fuel bowl in the seperator was empty.. fuel filter was empty. Tried to reprime pump and filter... nodda. Too much air and no way to siphan fuel out of the tank to fill filters. Had to call for road service.

    Mechanic found the problem said lid on fuel bowl was not tightened enough.. gasket for filter came loose. Allowed fuel to drain and suck air on startup. Said wrong fuel filter was used. Fleetguard FS1212 on C15??? Mechanic replaced it with a Baldwin filter.

    Anyway.. road service cost me $300. Paid Petro $275 for their PM service in which their guy was not competant enough to tighten the bowl enough.

    What course of action do I have? Suck it up and never use Petro/TA ever again.. or should I call and risk losing my temper asking for them to refunde for the PM service?

    What would you do?

    Hurst
     
    Hurst, Nov 9, 2015
    Hurst, Nov 9, 2015
    #1
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  3. Nov 9, 2015 #2
    Oscar the KW

    Oscar the KW Going Tarpless

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    Nothing wrong with running the FS1212 on there, that's one I always used in the winter, has a little better flow than the 1R-0749.

    I would call and ask to speak to the manager, see if you can get him to reimburse you for the service call.
     
    Oscar the KW, Nov 9, 2015
    Oscar the KW, Nov 9, 2015
    #2
    Ougigoug, Hurst, truckon and 2 others Thank this.
  4. Nov 9, 2015 #3
    CJndaTruck

    CJndaTruck Road Train Member

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    I have heard that if you call T/A main office with the details they will try and make it right (reimburse, free PMs etc). Not sure you would want another PM from them tho.
     
    CJndaTruck, Nov 9, 2015
    CJndaTruck, Nov 9, 2015
    #3
    double yellow and Hurst Thank this.
  5. Nov 9, 2015 #4
    Cottonmouth85

    Cottonmouth85 Bad Influence

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    ^^^ what Oscar said.
     
    Cottonmouth85, Nov 9, 2015
    Cottonmouth85, Nov 9, 2015
    #4
    Hurst, truckon, Oscar the KW and 1 other person Thank this.
  7. Nov 9, 2015 #5
    Bakerman

    Bakerman Road Train Member

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    def, need to get some sort of credit. Any decent human being would offer you something.
     
    Bakerman, Nov 9, 2015
    Bakerman, Nov 9, 2015
    #5
    Hurst Thanks this.
  8. Nov 9, 2015 #6
    04 LowMax

    04 LowMax Medium Load Member

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    1. Definitely do not let it just go. Nothing to loose by pursuing it.
    2. I would start in person, at the station where it happened, doesn't matter it it's 3 weeks before you go by there again. It's way too easy to get blown off or hung up on by phone. (The exception could be as mentioned above, if head office has a reputation of being decent).
    3. Have documents with you for both situations, solid proof.
    4. Be firm and business like, yelling won't get you anything, except maybe a bit of steam release for yourself.
    5. Lastly, in my mind it's not so much the $300 as the result of poor service, it's being stranded and unable to go. To me that's the biggie. A truck is useless if it can't run and deliver that load, right?
     
    04 LowMax, Nov 9, 2015
    04 LowMax, Nov 9, 2015
    #6
    Hurst Thanks this.
  9. Nov 9, 2015 #7
    supersnackbar

    supersnackbar Road Train Member

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    "yeah, we didn't screw your equipment bad enough the 1st time...come on back, let's see if we can screw it up right the next time":D:)
     
    supersnackbar, Nov 9, 2015
    supersnackbar, Nov 9, 2015
    #7
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  10. Nov 9, 2015 #8
    mitrucker

    mitrucker Road Train Member

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    I agree. Try CALMLY to get a reimbursement for the road service from the Corporate office. Forget going back to where you got that um, service done.
     
    mitrucker, Nov 9, 2015
    mitrucker, Nov 9, 2015
    #8
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  11. Nov 9, 2015 #9
    dca

    dca Road Train Member

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    I wonder if the mechanic will pay for it

    watching
     
    dca, Nov 9, 2015
    dca, Nov 9, 2015
    #9
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  12. Nov 9, 2015 #10
    mitrucker

    mitrucker Road Train Member

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    Ha!!! It wasn't his fault, just ask him.
     
    mitrucker, Nov 9, 2015
    mitrucker, Nov 9, 2015
    #10
    dca Thanks this.
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