Needed some advice

Discussion in 'Heavy Duty Diesel Truck Mechanics Forum' started by pmxi, Dec 8, 2020.

  1. pmxi

    pmxi Bobtail Member

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    Dec 8, 2020
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    my truck is 2012 freightliner cascadia with 1.5 millon miles


    Hi

    first time using this forum, but I have read many great reviews and appreciate how other truckers help their brothers and sister in the trucking community.

    So the issue I have is a dispute I have with a mechanic shop.
    I'm from Canada , I drive between Canada and the states, so my truck broke down in oregon, i was having low power my engine had de-rated , I contacted the closest freightliner dealership if they could take a look at my truck but they had told me that they could not they were booked out, So i searched and found there was one more shop that was nearby so I drove there, told the issue to the mechanic and he told me don't worry we have all the software to work and fix the problem on my truck, so I let them do it. So he told me the truck will be done by wednesday, so I got a ride and came back to canada. Gave him a call back, he said that they replaced some dosing valve and they are just waiting on some other parts and told me to give a call back later, so gave him a call back he told me the dosing valve didn't solve the problem that the def pump needs to be replaced , and he said have to wait couple more days for the part to arrive, so I waited I got a call back he told me they followed all the instructions they got from the diagnostic software but they could not figure it out and it needs to go to freightliner, so it went to Freightliner. So when freightliner diagnosed they could not figured it out and some specialist from freightliner had to come and diagnose , so the issue came out to be the SCR Box needs to be replaced the whole DPF assembly and the injectors need to be replaced so freightliner gave the quote for $12000 USD so when its converted to CAD its $15,000, so the first shop I took the truck so they put my bill at $3400 USD which comes at $4300 CAD. So Freightliner charged me $4000 , for diagnosing and replacing some DPF Sensors and some other things i cant remember exact.
    So the total balancing that I owe on the truck combine the shop and freightliner is $7400 USD so which if I convert to CAD comes around $10,000. The mechanic called me told me about the bill, i refused because it doesn't make sense to spend 20k CAD on a truck that worth less than 10k CAD, i told him to keep the truck I don't want it, first he was interested in keeping the truck he told me that he will think it over and let me know, so he called me and told me he's not interested in keeping the truck and he wants his money, I told him i cant afford to pay you , now he's threatening me that he will go to court.

    My question is
    the mechanic want $10,000 and he didn't even fix my truck, can he legally keep the truck and will it make sense for him to go to court if the truck is under his possession , I have tried talking and explaining to him that he can keep the truck and you can do what over you want , sell it for parts do whatever and you can recover your money but he is refusing.

    just wanted some advice what should I do , I'm not paying him a single penny because he didn't fix the truck and plus I don't even want the truck.

    Thanks
     
    black_dog106 Thanks this.
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  3. blairandgretchen

    blairandgretchen Road Train Member

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  4. baha

    baha Road Train Member

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    If you signed a repair order to have certain parts replaced you may owe them some money, because you do not live in the states they may have some problems getting any money out of you?
     
    pmxi Thanks this.
  5. black_dog106

    black_dog106 Road Train Member

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    Exactly why I hate taking anything, anywhere. I understand @pmxi is at a huge disadvantage. Leave it to these places to bend him over. Just another reason for respecting a guy for doing his own clutch, or anyone doing their own maintenance, repairs.
    We are very fortunate to have members willing to share their knowledge and experience and help us get through the tougher projects... :occasion5:
     
    Last edited: Dec 8, 2020
    pmxi Thanks this.
  6. pmxi

    pmxi Bobtail Member

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    Dec 8, 2020
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    100 percent agree with you, good that members help each other.

    mechanics are scam artists my friend he works at a car dealership he was telling me a story about on a customer's car faded brake light was coming on the dash , so when he checked he knew it was some electrical issue , he kept diagnosing but he could not figured out he asked the manager what should he do , the manager told him to replace the whole brake booster, he told manager the brake booster working fine, but manager told him to do it, he replaced the booster and when he started the car up the light was still on , then he figured it out where the fuses sit inside the car the customer spilled coffee on it, got a blow gun cleared all the coffee out and the light was gone. He fixed the problem, less than 5 minutes, the brake booster was already replaced he couldn't do anything, they charged the guy $3700, and the fix was just a tiny fix , replaced the brake booster for no reason.

    these emissions truck suck, manufacturers brought emissions so they could make more money.
    probably my next truck i'm going to be leasing it ,don't have to deal with the stupid repairs
     
  7. pmxi

    pmxi Bobtail Member

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    Dec 8, 2020
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    yea I signed the paper, but I don't mind paying the mechanic, but the issue he didn't fix the truck he made it worse.
    And plus the other thing is when I told I can't pay you , he said he's going to take me to collections to recover the money , what is collection even going to do , even if I had the truck they would had just taken the truck back from me and tow it back to him. But the truck is under his possession.

    I talked to lot people every one said, doesn't make sense to pay and bring the truck back to canada , I'm paying $10,000 just to get my truck back in Canada, I would have to spend another $10,000 to fix it , and plus the truck has so much mileage it doesn't make sense , even if i fix it lets say couple months later maybe the engine can go or the tranny can go , so doesn't make sense to me.

    What would you do, if you were in my shoes
     
  8. silverspur

    silverspur Road Train Member

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    Get a lawyer. Call the county Bar Association and tell them you are a customer having a dispute with a vehicle repair shop and can they reccomend an attorney that can help you.

    Most attorneys will listen to your problem for a few minutes for free.
     
  9. AModelCat

    AModelCat Road Train Member

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    Geeze paint us all with the same brush.......


    What exactly were you billed for, in terms of parts and labour? What components were actually replaced and is the truck now running properly?
     
  10. Ridgeline

    Ridgeline Road Train Member

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    So let’s get a clearer picture.

    First you brought it to a shop, the mechanic changed out parts and it didn’t fix the problem and said he had the diag software to fix it.

    then you didn’t bring it to the freightliner dealer but he did because he didn’t have the diag software to find the real problem.

    At the dealer they found the problem but then who gave them permission to repair it, You or the mechanic?

    Now if you gave them permission, did you pay for it and did they release the truck to you or did they release it to the mechanic?

    if they released it to the mechanic, did you give them permission?

    and if you didn’t, and the truck is in the hands of the mechanic, who gave permission?
     
    pushbroom and blairandgretchen Thank this.
  11. 6cuda6

    6cuda6 Light Load Member

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    Problem here is people/places/shops/repair personnel think you can just hook up a laptop and it tells you what to replace. Its always supposed to have been a guide to help diagnose the problem, there is usually a troubleshooting tree that goes with it but alot of parts replacers [notice i did not say mechanics or technicians] want the fast ticket out and just throw parts at till its fixed or they run out of parts to replace. Yes, sometime techs make mistakes but a good shop will take care of it.

    Consumers need to start asking questions such as "what if this doesnt fix it, will you be taking that part back out at your cost and that part not charged to me?"....or " i want all the old parts back that you replace, along with the test verification paperwork/measurements etc".....by having things like this in writing it usually puts the shop on notice that they just cant throw parts at it till its fixed. Ask for a complete estimate as well and tell them that if its not fixed with that estimate your not paying a penny more to fix the problem, it is a contract after all.....if they refuse go somewhere else.

    I know this doesn't help the cause here but maybe it will for the next guy.

    As for this case, most shops will have to jump through hoops and the worse he can do at this point is put a "mechanics lean" on the truck till payment is resolved. Talking to a lawyer would be the best thing to do at this point unless you never want to go back to the US again.
     
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