Hey improperly use the exclamation point message all the time. They told me, don't worry about it, read it when you can. We'll call you if it's that important. A while back I was picking up in the bay area, got there climbed out of my truck and my phone rang. It was a dispatcher who had a suck driver that was on site and she asked if I would check on him and see if he was alright. He was such as a dog, windows open. She told me his name, I got him to respond, and she told me to ask him to call her and check in when he could. Thought that was very responsive of her, and representative of a lot I've seen here. A lot of little people trying to make a big thing work...streamlining is constantly happening here... Maybe it's the knight take over, I don't know, but a lot of what the op said I don't find to be my experience. I personally think he got frustrated... Very understandable with such a big corporate structure to navigate.