Receiving residential deliveries.

Probably send 2 new ones, keep the old ones. Good Luck

 

I think the main headline here is they were actually delivered by central, and they actually put them in your garage?

 

Ever since “the Amazon way” of doing things started and especially In the last 3-4 years 98.9% of the stuff we’ve had shipped to the house has come damaged. Some of it was f’d up in a perfectly fine original box which can only mean the factory level did it. So it is hard to tell sometimes were the damage came from or who did it.
Sometimes its easier to blame the last one who touched it which in your case would be Central. But we’ve been pretty lucky in that we call the place we bought it from first and most of the time they send us out a new one or a full reimbursement no questions asked. 50% of the time the replacement also comes in damaged. Lol! Can’t win on that one so you just gotta already expect it to happen anytime you buy something nowadays. It pisses my wife off that I don’t get mad about it anymore but like I said I already expect to have to fix or repaint something when its delivered.

 

Not unusual for LTL carriers to have strict rules on what their drivers can and can't do. Both Holland and Reddaway state that we will not enter your residence under any circumstances.

I've told this story on a different thread before but it's worth bringing up again.

I had a coworker at Reddaway a few years back and he delivered a fridge to a residential. We are only required curbside delivery and putting stuff in your garage is something many of us will do as a courtesy. She told him that she was a little old frail lady and could not get the fridge in her kitchen by herself.

He told her that he just came back from a junkyard and it is against company policy for him to enter since our company is liable if the driver damages the flooring. She sweet talked him into it anyway and told him it would be alright if he got a bit of dirt on her flooring.

Well guess what happened not even two stops later? Dispatch calls him up and says "Doug, did you SERIOUSLY dolly that fridge into the residential's house? Cause she is saying you did and we are now on the hook to recarpet every single room you passed through cause she said you left oil stains everywhere."

It was a several thousand dollar claim. We were in shock that he didn't get fired

 

No good deed goes unpunished.