Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. Garrison64

    Garrison64 Bobtail Member

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    Apr 4, 2014
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    Mark, the top two tabs that hold the speaker/charging box to the suction arm for the Overdryve 8 Pro snapped off while I was driving today. I've had this unit for less than a month and see this mounting method as a design flaw. I wish they had stuck with the stronger, more.secure slide in wing style design from the previous models. Those flimsy plastic tabs are simply not strong enough to support the combined weight of the tablet and speaker box. I really like the unit overall and plan to keep it regardless. Since a new one will most likely fail in the same manner I'm going to try to epoxy the mount to the speaker box. I feel Rand needs to redesign this mount to make it stronger. Could you let me know if this has been addressed internally or not? Thanks.
     
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  3. Garrison64

    Garrison64 Bobtail Member

    48
    15
    Apr 4, 2014
    0
    Mark, the top two tabs that hold the speaker/charging box to the suction arm for the Overdryve 8 Pro snapped off while I was driving today. I've had this unit for less than a month and see this mounting method as a design flaw. I wish they had stuck with the stronger, more.secure slide in wing style design from the previous models. Those flimsy plastic tabs are simply not strong enough to support the combined weight of the tablet and speaker box. I really like the unit overall and plan to keep it regardless. Since a new one will most likely fail in the same manner I'm going to try to epoxy the mount to the speaker box. I feel Rand needs to redesign this mount to make it stronger. Could you let me know if this has been addressed internally or not? Thanks.
     
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  5. Garrison64

    Garrison64 Bobtail Member

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    Apr 4, 2014
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    Sorry about the duplicate.
     
  6. Kamkor

    Kamkor Road Train Member

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    Is this normal Mark? I'm only using GPS and XM. I have WiFi and Bluetooth off. Directly plugged into the power socket, no splitter or anything. IMG_20171027_082018_215.jpg
     
  7. Mark Kling

    Mark Kling Technology Contributor

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    Don't glue yet. Use rubber bands

    Thanks mark
     
  8. Garrison64

    Garrison64 Bobtail Member

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    Why? Are they working on a solution? Rubber bands will obstruct the display and be a nuiscence. I'll figure out some other way for now but I hope they will correct this issue.
     
  9. Mark Kling

    Mark Kling Technology Contributor

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    GIS added a truck prohibited restriction to the data. It will show up on the next quarterly Incremental Update.

    Thanks,
    Mark
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    Gluing it will not help in case of warranty.. Did you call RM CS for a replacement? The Slice is handled differently for the OD 7/8 for RMA's.

    Thanks,
    Mark
     
  11. Garrison64

    Garrison64 Bobtail Member

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    I contacted them and they are going to send a replacement part. I just know you communicate with them and figured any feedback regarding this problem might speed up corrective action. I do hope there will be some kind of fix because I have a feeling the replacement will just do the same thing. Too much weight on two weak pieces of plastic isn't good especially with all the bouncing around this thing gets in a truck. I'm amazed the magnets haven't let go once which is nice.
     
  12. Mark Kling

    Mark Kling Technology Contributor

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    I did talk to my Boss, who is the Director for new products in regards to the suggestions. We are working on a solution.

    BTW.. can you take a picture of yours for me?

    Thanks,
    Mark
     
  13. EekABunny

    EekABunny Light Load Member

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    Feb 28, 2012
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    Hey Mark.

    Another minor issue with the new Overdryve 8 Pro. When it comes to Junction View, the previous TND Tablets would show them all at whatever distance you selected. Now, the Overdryve only shows the Junction View on a seemingly intermittent basis. Is this intentional, or am I missing something in Settings. Currently set to show Junction View at 2 miles ( just as I had on the TND80). But again, it sometimes shows it and sometimes not.
     
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