Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Let's do this.. PM me your E-Mail address. I will ask for your Navi/User and RM/User files. I will put them on my TND and see what settings you have.

I will also need to know what model and version you are on.

Without know what roads you have set to avoid, what truck settings, map settings, route settings I cannot duplicate your issue 100%.

Just because another GPS company picks a different route does not mean the TND is flawed. Each company has their own algorithm's that they use and they are restricted to that company, meaning they are considered proprietary. They also extract Map data differently. Is your GPS using NavTeq or TeleAtlas map data? Both are different in that the map segments have different data.

You may route to a location and then a few miles down the road pick the same location again and route to it. The route may or may not change based upon your physical location and how the routers select the route.

RM does go an extra step and "massages" the map data with our own truck restriction data which RM does not share. It is RM Proprietary data.

You are comparing one product to another product. Both are different and will give different routes.

Thanks,
Mark

 

Look towards any program you may have installed lately. The installer MSI might have hung up on that install and is preventing the Dock from doing a complete install.

You might also go "back" in time and reset your computer to a past date that you knew the Dock was working.

Normally when the Dock is "stuck" in the install another MSI install is preventing any new installs.

Look under Uninstall programs and get rid of anything that you do not need.

Shut down any anti-Virus programs. I have seen them stop an install of the Dock also.

Thanks,
Mark

 

See post 6154.

Thanks,
mark

 

http://pcsupport.about.com/od/errorc/a/code-43-error.htm

The USB driver is part of the MS operating system. The TND does not contain the drivers.

You might try the following.

Power settings on High.
Use the RM USB cable, as other cables may not allow connection.
With the TND connected to the computer and the TND off, turn on the TND.
With the TND on, reboot the computer.
Try Different USB ports. Some computers come with 3.0 ports and also 2.0 ports.

Thanks,
Mark