What should I charge?

I do a lot of multi stop. If s customer felt that stops that are close aren't worth paying for- then that customer will be explaining to his second customer why he will be going to pick his product up from the first stop.

I set the prices. Customers who set the rate aren't customers I want. I have yet to ever meet someone that sets prices that pays anywhere near what I charge.

If a customer wants to play games like that, I'm done. Let them say their piece, then I'll ask if they're serious. If they proud up on what they've said and don't act like they've got lenience in their tone...

"oh, ok. Well I'm sorry to hear that you don't value our business relationship- good luck and call me when you see the added value I bring to the table: maybe we will work together at that time"

 

You can't let a customer walk all over you, once they know they can do it once they'll do it again, and again.

And if they're holding up your money over this, say whatever you need to to get paid, and end the business relationship. Life's to short to deal with that.

 

This customer may be close to bankruptsy. Agree to discount or freebie the second stop. In the future when booking multi stops, say you charge $100 bucks for the nearby second stop normally for example, you now pad the rate by $150 for the first stop and tell them the second stop is free.

 

So if I understand your post... you and the customer agreed on a price for service, you performed said service and now the customer wants to renegotiate the price he previously agreed to?

 

.... If a customer is close to bankruptcy, that's the one you want to get your money out of and gtfo of that relationship

I've done the second part before tho. Told a customer extra stops were $150 per after the first one. They got a little butt hurt "everybody else is $50-65?" I'm like ok, well then the base rate is $600 more and I'll do $65 a stop. Either way it ends up at $2k...?

Some people miss the forest for the trees. If someone renegs on an agreement we made after the work has been done- I'm done with them. Don't care. I don't play games.

 

He knows that nothing is free. He is attempting to take advantage of you. He either wants a freebie, or he is trying to negotiate a steep discount. You need to stand your ground...business is business, and he knows that. Nobody else is going to drop it for free, and if you're doing him a good service, he should know better than to try out someone who would

 

Are there two full-price invoices for the same day? Are you charging the same amount for two deliveries on the same day as you would if you were doing two separate deliveries on two days? Or are you charging a base amount for the first delivery plus an additional amount for the second delivery and that additional amount is less than what you would charge for a single delivery by itself?

I can see where the customer is concerned if he feels he is getting invoiced twice for the same trip even though your truck is only making the trip once. For this type of work I typically find it best to charge by the hour.