Receiver forgot 1 pallet, clean bills

I think the moral of the story is that mistakes do happen. The O.P. acknowledged that a mistake was made but that does not reflect on the overall performance of that particular driver. From a leadership perspective you dont take your thoroughbreds and turn them into plow horses. The only issue he has at this point is what to do with the pallet of cheese. No issue with his driver.

 

I ended a load once with an extra pallet of cakes that grocery store bakeries use to make birthday cakes. The carrier I worked for said to donate it. I said "ok, where?" They said anywhere, just get a written statement signed that it was donated. I called several places but no one had that much freezer space available. I went to a church and a priest said they'd take some and he'd sign for all of it. Imagine that, a priest willing to fudge the truth. Then I took the rest to a truck stop and gave away some and tossed the rest in the trash.

 

@ReeferRookie I won't call your driver lazy, but this might be a good talking point with your drivers. On a bright day just looking into a 53' van doesn't let you see what you can by physically getting in the unit.

 

So here is what happened- as suspected by us, it was not the receivers product. I told the broker and he said he will call the shipper. I decided that this broker is simply not reliable with how he was handling this whole situation so I called the shipper myself and he paid us a full rate to bring the product back.

Moral of the story- if you want something done right, just do it yourself. If we were to wait for the broker to do something, we would be sitting there for a week with this one pallet.

 

There are federal regulations in place to sanitize the trailer before the next product may be loaded. The driver did not take the trailer to a washout nor did they even do the cursory mail-it-in minimum of getting in there to sweep it out. LAZY

 

Next product was auto oil.. no need to sanitize the trailer unless its a perishable commodity. IGNORANT

 

Apparently you're new here, so I'll clarify it for you; we know everything about your business, even when we don't, so we're right and you're wrong.

 

When I was swinging doors I always got up into the trailer to make sure there wasn't any debris or anything spilled in it. Depending on the freight, there could be nails in the floor. Of course, I was never as large as most door swingers, so it wasn't that big of a deal to me. I agree with others who have claimed laziness on your driver's part. Walking and sweeping out an 'empty' trailer is part of the job.

 

My question is, if all of your bills were signed that everyone loaded what was supposed to be loaded and the receiver received what they were supposed to get, why would you not get rid of the pallet?

I get being honest and all of that, but this could have really gone a different way for you. I'm very surprised the shipper would pay you to go all the way back there with one pallet. That is probably why the lazy broker did not contact him.

Glad it worked out for you, but once those bills are signed I think it's better that if you have a pallet to just get rid of it because that one pallet can cause you more trouble than it's worth.

And never deal with that broker again.

You tried to be honest and he was just trying to figure out a way to not pay you.

I think the rules here allow you to say the broker's name so no one else deals with him.